Privacy Policy

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected auto

    This Privacy Policy (the "Policy") describes how the Buyer’s Personal Information is collected, used, and shared when the Buyer visits the Website.

    The Seller makes much account of Personal Information of the Buyer by using the Website. The Seller’s Policy is set forth below. If the Buyer has any questions about these definitions or anything else in this Policy, he/she can email to the Seller at info@luxefiller.com

    The Seller asks its Buyers to check the Policy from time to time when he/she visits the Website, as the Policy may be amended pursuant to changes to the applicable laws, regulations and guidelines relating to the protection of Personal Information and changes in Seller’s policies.

    1. Definitions

      1. Website: The service of order and delivery, which provides the Buyer with the opportunity to place an Order for Goods and Delivery under the conditions provided in the Offer.

      2. Goods: The products and services, the sale and delivery of which for the Buyer is carried out by the Seller by placing the Order on the Website by the Buyer.

      3. Order: An order of the Goods and Delivery executed by the Buyer on the Website, as a result of which the Buyer concludes an agreement on sale of the Goods and/or Delivery with the Seller.

      4. Delivery: A delivery service for the Goods, the order of which the Buyer has placed on the Website, to the Buyer.

      5. Buyer: An individual of 18 full years old or older, or legal entity that has provided Personal Information to register with the Website as a member to purchase Goods and Delivery, that entitled to use the Website provided by the Seller.

      6. Recipient: An individual/legal entity indicated during the placing of the Order, as the addressee of the Goods. The Recipient of the Goods may be the Buyer, or a third party specified by him/her during the placing of the Order.

      7. Seller: : A company, which owns and manages the Website, engaged in activities in the field of production and/or supply of Goods, selling Goods to the Buyer.

      8. Personal Information: : The information that relates to living individuals and which can be used to identify specific individuals by name or other description (including that which can be easily combined with other information and thereby used to identify specific individuals).

    2. Collected Information

      1. When the Buyer visits the Website, the Seller collects certain information about the Buyer. Within 36 (thirty-six) months the Seller might collect:

        1. Contact Information: The information which includes Personal Information (e.g., name, phone number and email address) that the Buyer knowingly provides when he/she uses the Website.

        2. Device Information: When the Buyer visits the Website, the Seller learns about Buyer’s web browser, IP address, time zone, click history, and other technical information about his/her device. Additionally, as the Buyer browses the Website, the Seller collects information about the individual web pages that the Buyer views, what websites or search terms referred the Buyer to the Website, and information about how the Buyer interact with the Website.

        3. Payment Details: The Buyer’s payment details can be collected in connection with an Order.

        4. Call and/or email records: If the Buyer calls or sends email to the Seller’s customer service, the Seller may keep records of those conversations.

        5. Shopping History: The Seller keeps track of the Buyer’s shopping history, including the Goods the Buyer purchases or adds to his/her shopping cart.

        6. Website Interactions: Information about the Buyer’s interactions with the Website including pages visited, links clicked, and buttons clicked may be collected. This information could include Personal Information, depending on what information the Buyer provides.

        7. Submitted Content: The Seller collects any content the Buyer submits to the Website, social media pages, or to the Seller including photos, videos, or reviews.

    3. How The Buyer’s Information Is Collected

      1. The Seller may collect the information described above directly from the Buyer, from third parties the Seller partner with, or through cookies or other automated means. These sources may include:

        1. Buyer: The Seller collects information directly from the Buyer, whenever the Buyer visits the Website; contacts the Seller with questions or comments; uploads content to social media pages; enters the Seller’s contests or sweepstakes or contests or sweepstakes the Seller is affiliated with; responds to surveys; or fills out any forms on the Website or social media pages.

        2. Buyer’s Device or Browser: Certain information is automatically collected from the Buyer’s device or browser and analyzed when the Buyer visits the Website, interacts with social media pages or online advertising.

        3. Third Parties: The Seller works with third parties who provide services to the Seller, like analytics or advertising companies. These third parties share information they have collected with the Seller. The Buyer’s information may also be collected and processed by third parties, such as the online store and payment providers the Buyer selects, who will process the Buyer’s information independently in accordance with their own privacy notices.

        4. Social Media Platforms: Social media platforms share information, which is typically aggregated and doesn’t include personal data, with the Seller. The Buyer can learn more about how social media platforms collect and use his/her information by reviewing their privacy policies and settings.

        5. Cookies: : The Seller uses cookies (small files stored on the Buyer’s device or browser), web beacons, log files, and other similar technologies to automatically collect information when the Buyer visits the Website.

    4. How The Seller Uses The Buyer’s Information

      1. The Seller may use the information the Seller collects for the following business purposes:

        1. Advertising: Presenting advertising online or other communication channels, including through partnerships with social media platforms and internet search engines.

        2. Fulfillment: Fulfilling the Buyer’s Orders and other requests, including processing payments and Delivering Goods.

        3. Communications: Communicating with the Buyer, including responding to the Buyer’s requests and asking for feedback through surveys or reviews.

        4. Understanding the Buyer: Analyzing the Buyer’s activity with the Seller (including interactions with the Website, social media pages, or other forms of communications, analyzing trends and statistics). The Seller keeps track of the pages the Buyer visits and the manner in which the Buyer uses the Website to determine whether to make changes to the Website.

        5. Buyer Experience: Serving content on the Website and social media pages and developing the Seller’s Goods and services, including improving the functionality of the Website.

        6. Security: : Protecting the Seller and its customers from fraud, security threats, and other illegal or harmful activity. The Seller and its third-party service providers may disclose specific individual information if the Seller or third-party service providers reasonably believe it is necessary to:

          • investigate any suspected misuse of our Website;
          • protect or defend our rights, property and interests, or that of our customers, or the interests of our third party service providers;
          • or
          • under exigent circumstances, to protect the personal safety of users of the Website or the public.

           

        7. Legal Obligations: Complying with legal and regulatory requirements and responding to requests from courts or other government bodies.

      Please note: : The Seller does not sell the information it collects from the Buyer.

    5. How The Seller Shares Information With The Third Parties And For What Purposes

      1. The Seller may share Personal Information with third parties for certain purposes. For example, the Seller shares Personal Information with:

        1. Service Providers: The Seller partners with third parties to assist with many aspects of the business, including fulfilling orders, advertising, analyzing your interests and activity on the Website and social media pages, and helping the Seller communicate with the Buyers. These third parties may provide services related to any of the purposes described in how the Seller uses the Buyer’s information, and the Seller may share with them any types of information described in "Information the Seller collects". The Buyer’s information may also be collected and processed by third parties, such as payment providers the Buyer selects. These third parties will process the Buyer’s information independently in accordance with their own privacy notices.

        2. Marketing Providers: The Seller partners with third parties to assist with the advertising and marketing of the Website. The Seller may share with them the types of information described in "How the Seller uses Buyer’s information".

        3. Other Third Parties: The Seller will disclose information about the Buyer, including to government bodies or law enforcement agencies, when the Seller believes it to be necessary for compliance with the law or to protect the users of the Website, the Website, or the public.

    6. Buyer’s Privacy Choices

      1. Online Advertising: For information about opting out of third-party advertising, visit: or. The Buyer will leave the Website for a separately managed online site where he/she can specify his/her preferences. The Buyer can also click on the icon that may appear on some of the advertising served through this technology. For additional information on Google’s settings, please visit.

      2. Emails: The Buyer can unsubscribe from marketing emails by clicking the unsubscribe link in the footer of such email.

      3. Social Media: This Policy does not cover the privacy and security practices of social media platforms on which the Seller has social media pages. The Buyer should review the terms, policies, and settings of those social media platforms if he/she has questions about how they collect and use your data.

    7. Children

      1. Children the Seller does not knowingly or purposefully request or collect Personal Information from any person under the age of 18 years old. If the Buyer believes that his/her child under the age of 18 has submitted Personal Information in connection with the Website, he/she should contact info@luxefiller.com

    8. Website Terms And Conditions

      1. This Policy constitutes an integrated part of the Terms and Conditions

    9. Links To Other Websites

      1. The Website may, from time to time, contain links to websites owned and operated by third parties (the "Third Party Sites"). The Seller encourages the Buyer to review the privacy policies of such Third-Party Sites so that he/she understands how those websites collect, use and share his/her information. The Seller is not responsible for the privacy policies or other content on the Third-Party Sites.

    10. Changes

      1. Changes the Seller may update the Policy from time to time in order to reflect, for example, changes to its practices or for other operational, legal or regulatory reasons. If the Seller makes any material changes to its privacy practices, the Seller will update the Policy and change the effective date at the top of the Policy.

    11. Contact The Seller

      1. Contact the Seller for more information about its privacy practices or if the Buyer has questions, he/she can contact the Seller by email at info@luxefiller.com

    12. How To Submit A Request

      1. If the Buyer wishes to exercise his/her right to request access to his/her Personal Information or to request deletion of his/her Personal Information, the Buyer should submit his/her request by email at info@luxefiller.com

      2. The Seller is required to provide the Buyer with access to his/her Personal Information or delete his/her Personal Information only in response to a verifiable consumer request. The Seller will compare the information the Buyer provides in his/her email or via the toll-free number, to any information the Seller may have in its possession in order to verify his/her request. The Seller may also contact the Buyer to request additional information in relation to his/her request. The information the Buyer provides must match the information the Seller has in its possession. This measure is in place to help ensure that Personal Information is not disclosed to any person who does not have the right to receive it. The information collected through this process will be used for verification purposes only.

      3. The Buyer should note that he/she may authorize an agent to exercise any of these rights on his/her behalf. If the Buyer uses an agent, the Seller will take measures to verify his/her agent’s authorization similar to the verification described above for fulfilling any access or deletion requests. The Seller may require more information to ensure proper verification of the Buyer’s agent’s identity and authorization.

    13. Categories Of Personal Information Sold

      1. The Seller does not believe that the Seller sells Personal Information. Until such time as the Seller changes its practices and update the Policy, the Seller will treat Personal Information collected under the Policy as subject to a "do not sell" request.

      2. Both the Buyer and the Seller acknowledge and agree that no partnership is formed and neither the Buyer nor the Seller has the power or the authority to obligate or bind the other.

    14. Categories Of Personal Information Disclosed For A Business Purpose

      1. The Seller shares Personal Information about the Buyer with service providers and third parties for business purposes, such as operational purposes and other purposes related to providing the Buyer with the Goods and Services, he/she seeks from the Seller. For more information about the business purposes for which the Seller discloses Personal Information, the Buyer should see "How the Seller shares information with the third parties and for what purposes" above, and "Collected information" above, for what types of information may be shared.

    15. Responsibilities Of The Buyer

      1. The Buyer has obligations to protect his/her own Personal Information, and the Seller is in no event responsible for any issues or problems arising out of the leak of Personal Information caused by the Buyer’s own negligence (such as, transfer, lending or loss of his/her ID, password, access medium, etc., leaving a computer without logging out, and the like), inherent problems in Internet (such as, vulnerability of browsers, hacking by use of such technology or method as cannot be prevented by security measures compliant with applicable laws and regulations) and the like, in each case, so long as it is not attributable to the Buyer.

      2. The Buyer should keep his/her Personal Information up-to-date and is solely responsible for any accidents arising out of his/her provision of inaccurate information.

      3. If the Buyer misappropriates another’s Personal Information, when signing up for a membership or placing an Order for Goods or Delivery, the Buyer may lose his/her membership and be subject to criminal sanctions.

      4. The Buyer is responsible for keeping his/her ID, password etc. securely protected. The Buyer should not assign or lend any of them to a third party. The Buyer has obligations to cooperate with the Buyer’s request to change his/her passwords regularly for security purposes pursuant to the Policy.

      5. After using the Website, the Byer should log out from his/her account and close the web browser.

      6. The Buyer must comply with all laws and regulations concerning Personal Information.

    matically when you access our Site using cookies, log files, web beacons, tags, or pixels 
  • Disclosure for a business purpose: shared with our processor Shopify or Obelo

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers bank deposits, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, shipping companies other partner companies or obelo 

Customer support information

  • Examples of Personal Information collected: shared with our processor Shopify, shipping companies other partner companies or obelo 
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, shipping companies other partner companies. 

Minors

The Site is not intended for individuals under the age of 18 . We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or another lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  •  We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  •  We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • Facebook and Instagram 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by:

[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

 

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

 

 

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS].

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

 

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS].

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopify_u Used to facilitate updating customer account information.

Reporting and Analytics

Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_y Shopify analytics.
_y Shopify analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@luxefiller.com / WhatsApp :+37062729078 or by mail using the details provided below:

 

Last updated: [11/11/2024]

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:https://ico.org.uk/make-a-complaint/]